dk365 Privacy Policy – Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") describes how dk365 ("dk365", "we", "us", "our") — the operator of the online betting and gaming Platform accessible at dk365.vip — collects, uses, discloses, stores, and protects the personal information of registered users and visitors ("User", "you", "your").

This Policy applies to all personal data processed in connection with your use of the dk365 Platform, including the sports betting, live casino, slots, fishing games, and crash game services, as well as the account registration, KYC, deposit, and withdrawal processes.

By registering a dk365 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the dk365 Platform.

2. Data Controller Identity

dk365 is the data controller responsible for personal data collected through the Platform. For data protection enquiries, contact: [email protected]

3. Personal Data We Collect

3.1 Registration Data

When you create a dk365 account, we collect:

• Full name (as it appears on your CNIC)
• Email address
• Date of birth
• Pakistani mobile phone number
• Residential address in Pakistan
• Username and encrypted password

3.2 KYC Verification Data

To comply with our identity verification and responsible gaming obligations, dk365 collects the following during the KYC process:

• CNIC (National Identity Card) — front and back image
• Selfie photograph (with CNIC for liveness verification)
• Proof of address (utility bill or bank statement, where requested)
• Payment method verification documents (e.g., JazzCash or Easypaisa account screenshot showing registered name)

3.3 Financial Transaction Data

For each deposit and withdrawal, dk365 processes and retains transaction records including: transaction amounts in PKR, payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, or USDT TRC20), timestamps, and transaction reference numbers. Full card numbers are never stored by dk365 — payment processing is handled by PCI-DSS compliant payment processors.

3.4 Gameplay and Activity Data

dk365 records all account activity including: bet history, casino game history, session durations, wagering patterns, deposit and withdrawal history, and responsible gaming tool usage. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.

3.5 Technical and Device Data

When you access dk365, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps. This data is used for platform security, fraud detection, and performance optimisation.

3.6 Communications Data

If you contact dk365 support via email or chat, we retain records of those communications to facilitate ongoing support, dispute resolution, and service improvement.

4. Legal Basis for Processing

dk365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the betting, casino, and payment services you have registered for
• Legal obligation: KYC verification, AML compliance, age verification, and responsible gaming monitoring
• Legitimate interests: Fraud prevention, platform security, and service improvement
• Consent: Marketing communications (where you have opted in)

5. How We Use Your Personal Data

dk365 uses collected personal data for the following purposes:

• Creating and managing your dk365 account
• Processing deposits and withdrawals in PKR through your chosen payment method
• Verifying your identity and age (18+) during KYC
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Operating responsible gaming tools including deposit limits, loss limits, and self-exclusion
• Providing customer support and resolving disputes
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts)
• Sending promotional communications where you have opted in
• Improving Platform performance and user experience
• Complying with applicable legal obligations

6. Data Sharing and Disclosure

6.1 Payment Processors

dk365 shares your name, account reference, and transaction details with payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and USDT processing services) solely to execute deposit and withdrawal transactions. These processors are bound by data protection obligations.

6.2 Identity Verification Services

KYC documents may be shared with identity verification service providers for automated CNIC and liveness checks. These providers process data under strict confidentiality agreements and are prohibited from using your data for any purpose other than the verification service.

6.3 Legal and Regulatory Disclosure

dk365 may disclose personal data to regulatory authorities, law enforcement, or legal bodies where required by applicable law or court order. We will notify you of such disclosure where legally permitted to do so.

7. Data Retention

dk365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Data retained for the duration of the account relationship
• Closed accounts: Account data, KYC documents, and transaction records retained for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping obligations
• Support communications: Retained for three (3) years from the date of the last communication
• Technical/device logs: Retained for twelve (12) months

8. Your Data Rights

As a dk365 user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact dk365 support at [email protected]. We will respond to all verified data rights requests within 30 days. Identity verification may be required before processing certain requests.

9. Cookies and Tracking Technologies

The dk365 Platform uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required for login session management, security tokens, and basic Platform functionality. Cannot be disabled without breaking core features.
• Analytics cookies: Used to understand how users navigate the Platform, which pages are visited most frequently, and where technical errors occur. Analytics data is aggregated and not linked to individual identity.
• Preference cookies: Store your language, display, and notification preferences so they persist between sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your dk365 account.

10. Data Security Measures

dk365 implements the following security measures to protect your personal data:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for sensitive data at rest (KYC documents, payment method details)
• Access controls limiting data access to authorised personnel on a need-to-know basis
• Regular security audits and penetration testing
• Two-factor authentication available for all accounts
• Automated fraud detection and anomalous login alerting

Despite these measures, no internet transmission or electronic storage system is completely secure. dk365 cannot guarantee absolute security of your data. If a data breach occurs that is likely to result in a high risk to your rights, dk365 will notify affected users without undue delay.

11. Children's Privacy

dk365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, the associated account is closed immediately and all data relating to that account is deleted. If you believe a minor has registered on dk365, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

dk365 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable regulations. Material changes will be communicated to registered users via their registered email address or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the dk365 Platform following notification of changes constitutes your acceptance of the revised Policy.

13. Contact and Complaints

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, contact the dk365 data protection team: [email protected]

If you are not satisfied with our response to a data protection complaint, you have the right to escalate the matter through the applicable dispute resolution process described in the dk365 Terms & Conditions.